CalOptima has established policies and procedures under which the agency operates. In this section of the CalOptima Direct Provider Manual, we have provided agency policies and procedures that are most important for providers serving CalOptima Direct members. If there are any policies and procedures not available on this website and you would like to obtain a copy, they are available by calling CalOptima's State Liaison and Regulatory affairs department at  (714) 246-8400 ext.8573