Members Rights And Responsibilities

• Provide information in a way that works for you

• Treat you with fairness and respect at all times

• Ensure that you get timely access to your covered services and drugs

• Protect the privacy of your personal health information

• Give you information about the plan, its network of providers and your
  covered services

• Support your right to make decisions about your care

• Ensure your right to make complaints and to ask us to reconsider decisions we have made

• Advise you if you think you are being treated unfairly or your rights are not
  being respected

• Give you more information about your rights

• Tell you about procedures, including appeals and grievances, with
  OneCare

• Getting familiar with your covered services and the rules you must follow to get these covered services

• Telling us if you have any other health insurance coverage or prescription drug coverage besides OneCare

• Telling your doctor and other health care providers that you are enrolled in OneCare

• Helping your doctors and other providers help you by giving them information, asking questions, and following through on your care

• Being considerate

• Paying what you owe

• Telling us if you move

• Calling Customer Service for help if you have questions or concerns