Competency and Sensitivity Training

Purpose

CalOptima is responsible for ensuring that all staff, Health Network staff and health care providers, who interact with CalOptima Members, receive cultural competency and disability awareness training. The training modules contain topic specific content created in accordance with Medi-Cal Managed Care Division (MMDC) All Plan Letter 11-010; Competency and Sensitivity Training Required in Serving the Needs of Seniors and Persons with Disabilities, or any update or revision thereof, and the CalOptima Three-way Agreement with CMS and DHCS for Cal MediConnect.

Learn about the types of disabilities within the CalOptima population and the legal requirements related to access for our members.

Learn the meaning of cultural competent care and the services we use to promote equal access to health care.

Providers and other health care professionals with questions regarding Medi-Cal, OneCare Connect, OneCare or PACE can call the Provider Relations department at 714-246-8600 or email providerservices@caloptima.org
Provider Reference Contact List

Provider Directory

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CalOptima Health works with over 3,700 Orange County physicians, making it easy for our members to get the care they need.

Check here for our extensive list of providers, health networks, medical groups, hospitals and pharmacies.

Claims

About Claims and Eligibility
Verify member eligibility or submit a request for treatment authorization.

Provider Trainings

Trainings by Topic
View the latest model of care and other educational materials designed to help you and your staff provide care for CalOptima Health members.

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