Need to Get Health Advice?

Call the CalOptima Nurse Advice Phone Line at 1-844-447-8441

If you need health advice, call your doctor first or your health network.

We want you to be able to get answers when you or your loved ones are sick, not feeling good or injured.

If you cannot get a hold of your doctor, you can talk to one of our nurses 24 hours a day, 7 days a week.

Nurses answer the phone and can help you get the facts you need to take care of yourself at home.

The nurse can also help you find out what care you need.

Such as at the doctor’s office, urgent care or the emergency room.

Figure out your symptoms and what you can do
Give you facts about non-urgent and urgent care
Refer you to get help or see your doctor, go to urgent care or visit the hospital
Explain your condition or your diagnosis
Learn about your medication (drugs)
Provide interpreter services by phone

TDD/TTY users can call 1-844-514-3774.

Call 911, if you think you have a medical or psychiatric emergency or go to the nearest hospital.

OneCare Connect Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-855-705-8823 Toll-free
1-800-735-2929 TDD/TTY
Sign Up for OneCare Connect
1-800-960-9070 Toll-free
Enrollment information

Visit Us

Visit our office Monday through Friday from 8 a.m. to 5 p.m.
Walk-ins welcome.
We are closed on certain holidays.
Address, map and directions
We speak your language
Request interpreter services

New OCC Members

Frequently asked questions
Get quick answers to common questions about OCC
New member orientation schedule
Come to a meeting to learn about your new benefits

Pharmacy

About the OCC pharmacy program
Learn about your drug benefits
Medication Therapy Management
This program gives you tools to get the most from your drugs

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_20WEB001_2020_A Accepted 9/29/19

Disclaimers

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