OneCare Connect

Need to Get Health Advice?

Call the CalOptima Nurse Advice Phone Line at 1-844-447-8441

If you need health advice, call your doctor first or your health network.

We want you to be able to get answers when you or your loved ones are sick, not feeling good or injured.

If you cannot get a hold of your doctor, you can talk to one of our nurses 24 hours a day, 7 days a week.

Nurses answer the phone and can help you get the facts you need to take care of yourself at home.

The nurse can also help you find out what care you need.

Such as at the doctor’s office, urgent care or the emergency room.

  • Figure out your symptoms and what you can do
  • Give you facts about non-urgent and urgent care
  • Refer you to get help or see your doctor, go to urgent care or visit the hospital
  • Explain your condition or your diagnosis
  • Learn about your medication (drugs)
  • Provide interpreter services by phone

TDD/TTY users can call 1-844-514-3774.

Call 911, if you think you have a medical or psychiatric emergency or go to the nearest hospital.

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To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_WEB023 Accepted 06/17/19

OneCare Connect Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations, co-pays, and restrictions may apply. For more information, call OneCare Connect Customer Service or read the OneCare Connect Member Handbook. Benefits and/or copayments may change on January 1 of each year. Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details. Other Pharmacies/Physicians/Providers are available in our network. The List of Covered Drugs and/or pharmacy and provider networks may change throughout the year. We will send you a notice before we make a change that affects you. OneCare Connect complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. You can get this information for free in other languages. Call toll-free 1-855-705-8823. TDD/TTY users can call 1-800-735-2929. The call is free.

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