If you have questions or need help with your health care, please call our Customer Service Department at:
1-877-412-2734 (toll free)
24 hours a day/ 7 days a week.
Members with hearing or speech impairments can call the TDD/TTY line at 1-800-735-2929.
We also provide interpreter services at no cost to our members.
We have staff who speak your language.
Tenemos personal que habla su idioma.
Chúng tôi có nhân viên nói cùng ngôn ngữ với quý vị.
Attention: OneCare Customer Service Department
505 City Parkway West
Orange, CA 92868
TDD/TTY users can call us at 1-800-735-2929.
Date Revised October 31, 2014
To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.
H5433_WEB1002 CMS Approved (12/15/2014).
OneCare (HMO SNP) is a Coordinated Care plan with a Medicare Advantage contract and a contract with the California Medicaid program. Enrollment in OneCare (HMO SNP) depends on contract renewal. Eligible beneficiaries can enroll at any time. Eligible beneficiaries must have Part A and Part B to enroll in the plan. The benefit information herein is a brief summary, but not a comprehensive description of available benefits. Additional information about benefits is available to assist you in making a decision about your coverage. Benefits may change January 1, 2015. This is an advertisement; for more information contact the plan. The State of California pays the Medicare Part B premiums for full dual members of OneCare (HMO SNP). You must receive all routine care from plan providers except in emergent or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor OneCare will be responsible for the costs. Beneficiaries must use network pharmacies to access their prescription drug benefit except in non-routine circumstances and quantity limits and restrictions might apply. Availability of coverage beyond the end of the current contract year is not guaranteed. If you have any questions, please call our OneCare (HMO SNP) Customer Service Department toll-free at 1-877-412-2734, TDD/TTY users can call 1-800-735-2929. 24 hours a day / 7 days a week.
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