Your Rights

How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

Your rights and responsibilities As a CalOptima member, you have rights and responsibilities.

Your right to privacy View CalOptima’s Notice of Privacy Practices

Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

Report Compliance, Fraud or Abuse Issues Call our Compliance and Ethics Hotline at 1-855-507-1805 (TTY 711) or report the activity using our Compliance and FWA Reporting Form. The confidential form has instructions on how to fill it out and where to send it. You do not have to give your name to report fraudulent activity.

Contact Medi-Cal Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-888-587-8088 Toll-free
711 TTY
We speak your language
Get interpreter services

New Medi-Cal Members

New member orientation schedule
Come to a meeting to learn about your new benefits
Frequently asked questions
Get quick answers to common questions about Medi-Cal

Pharmacy

About the Medi-Cal pharmacy program
Learn about your drug benefits

Forms and Documents

Common Medi-Cal forms
Authorizations, requests and more
Other important documents
Language assistance, Notice of Nondiscrimination and other helpful information.

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