About CalOptima

Ladan Khamseh

Chief Operating Officer

Ladan Khamseh

As Chief Operating Officer, Ladan Khamseh is responsible for oversight and day-to-day operations of several CalOptima departments, including Customer Service, Information Services, Human Resources, Program Implementation, Process Excellence, Network Operations, Grievance and Appeals, Claims Administration, Coding Initiatives and Communications. She is charged with ensuring that those departments operate effectively, implement Board-approved business strategies, and comply with all state and federal requirements. Further, Khamseh champions key agency initiatives through her interactions with local stakeholders, including member advocates and community-based organizations. In 2016, she was promoted to Chief Operating Officer from her position as Executive Director, Operations. She has been at CalOptima since its founding in 1995. Khamseh holds bachelor’s degrees in psychology and biology from University of Wisconsin, and a master’s degree in psychology from Illinois State University.

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