• Provide information in a way that works for you.
• Treat you with fairness and respect at all times.
• Ensure that you get timely access to your covered services and drugs.
• Protect the privacy of your personal health information.
• Give you information about the plan, its network of providers and your covered services.
• Support your right to make decisions about your care.
• Ensure your right to make complaints and to ask us to reconsider decisions we have made.
• Advise you if you think you are being treated unfairly or your rights are not being respected.
• Give you more information about your rights.
• Tell you about procedures, including appeals and grievances, with OneCare.

• Getting familiar with your covered services and the rules you must follow to get these covered services.
• Telling us if you have any other health insurance coverage or prescription drug coverage besides OneCare.
• Telling your doctor and other health care providers that you are enrolled in OneCare.
• Helping your doctors and other providers help you by giving them information, asking questions, and following through on your care.
• Being considerate.
• Paying what you owe.
• Telling us if you move.
• Calling Customer Service for help if you have questions or concerns.

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H5433_24WEB001_2024_A (Accepted 9/19/2023)

Disclaimers

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