Interpreter Services
Call 1-888-587-8088
Get access to:
- Staff who can help you in your preferred language
- Free interpreter services, such as American Sign Language, for all your health care needs — no need to rely on friends or family members
- Interpreter services for medical services (doctor visits, after-hours care, urgent care, pharmacy services, health education classes) and non-medical services (Customer Service, member complaints and orientation meetings) 24 hours a day, 7 days a week
- Health education and enrollment materials in multiple languages at no cost
- Other formats, such as braille, audio or large print at no cost
For scheduled visits, please ask for an interpreter at least 5 working days before. Simply call your health network, or you can call our Customer Service team toll-free at 1-888-587-8088 (TTY 711), Monday–Friday, from 8 a.m.–5:30 p.m. We have staff who speak your language.
Member Liaisons
Call 1-888-587-8088
Our member liaison specialists provide services to seniors, people with disabilities or chronic conditions, people without housing and people under age 21 who participate in the Whole-Child Model program. They can:
- Connect you with health networks, providers, case managers and community-based organizations across Orange County to give you access to services and solve health care and social issues
- Help you with planning doctor visits and getting medical supplies, such as wheelchairs, wheelchair repairs and crutches
Reach our member liaisons by calling our Customer Service team toll-free at 1-888-587-8088 (TTY 711), Monday–Friday, from 8 a.m.–5:30 p.m. We have staff who speak your language.
Multipurpose Senior Services Program
With our Multipurpose Senior Services Program (MSSP), seniors can stay in their own homes and out of a nursing home. Our care managers work closely with you, your family and community resources to help you have a higher quality of life at home. The program is funded by the California Department of Aging.
MSSP Eligibility
To be part of MSSP, you must:
- Be 65 years of age or older
- Live in Orange County
- Need nursing home-level care
- Receive Medi-Cal with no share of cost
Health Care Management Services
- Full assessments
- Tailored care plans
- Exclusive services and items for your needs
- Seamless connections to services that match your care plan goals
- Ongoing support
- Steady care, to make sure you don’t have any gaps
Coordinated Care Services
- Community-Based
- Adult Services (CBAS)
- Medical supplies and non-medical supplies
- Personal care to help you do daily tasks
- Trips to and from your appointments
- Minor home repairs
- Counseling services
Learn More
For more info or to apply for MSSP, call us at 1-714-347-5780, or reach out to our Customer Service team toll-free at 1-888-587-8088 (TTY 711), Monday–Friday, from 8 a.m.–5:30 p.m. We have staff who speak your language.
Supplemental Security Income (SSI)
Call 1-888-587-8088
SSI is a federal program that gives people who are age 65 or older, blind or disabled with limited income monthly cash payments to buy essentials, such as food, clothing and shelter.
We’re working with Centauri Health Solutions to guide you through the SSI application process. Centauri Health Solutions works with the Social Security Administration (SSA) for you at no cost and can:
- Help you complete paperwork
- Get medical records for you
- Plan your visits with SSA offices
If you get a letter from Centauri Health Solutions, it will include details on how to get help with your SSI application. For more info, call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.
More Services
CARE COORDIANTION
Case Management
Our Case Management program helps coordinate medical care, community resources and other services for members with complex medical needs.
BEHAVIORAL HEALTH SUPPORT
Substance Use Disorder Preventive Services
Call 1-855-877-3885 or 1-888-587-8088
We offer Alcohol Misuse Screening and Counseling (AMSC) to members age 18 and older, including:
- Alcohol misuse screening (1 each year) using an approved screening tool (more screenings if medically needed).
- Up to 3 brief behavioral counseling sessions each year (more sessions if medically needed).
For services to help with major alcohol-related issues, we can refer you to the Orange County Drug Medi-Cal Organized Delivery System (DMC-ODS).
For more help or info, call our Behavioral Health team toll-free at
1-855-877-3885 (TTY 711), 24 hours a day, 7 days a week or our Customer Service team at 1-888-587-8088 (TTY 711), Monday–Friday, from 8 a.m.–5:30 p.m. We have staff who speak your language.