To our members: Your health is everything to us. Please reach out for support if you need it.
Medi-Cal Customer Service Department
OneCare Customer Service Department
PACE Customer Service Department
Virtual Care Options
Virtual care is a way to receive health services during challenging times when in-person visits may be difficult.
Virtual Doctor Visits
Many of CalOptima Health’s Primary Care Providers (PCP) offer virtual visits. Check with your PCP and ask if virtual care is an option for you. Use our Find a Doctor Search Tool to look up your PCP.
- See a list of Medi-Cal PCPs that offer telehealth
- See a list of OneCare PCPs that offer telehealth
Nurse Advice Line
CalOptima Health offers a Nurse Advice Line at 1-844-447-8441 (TTY 1-844-514-3774) so you can speak with a professional nurse 24 hours a day, 7 days a week to help you decide what care you need.
The nurse can help:
- Figure out your symptoms and what you can do
- Explain your condition or your diagnosis
Medicine Home Delivery
Medi-Cal Members
- Search for mail-order pharmacies on the Medi-Cal Rx website by using the display filter for “mail order” after you search for a pharmacy near you. You can also call the Medi-Cal Rx call center for assistance locating a mail-order pharmacy at 1-800-977-2273 (TTY 711), 24 hours a day, 7 days a week.
OneCare Members
- Choose mail-order pharmacy service with MedImpact. Call 1-800-788-2949 or visit the home delivery page.
Virtual Mental Health Services
Members experiencing anxiety, depression or other mental health concerns can call the CalOptima Health Behavioral Health line toll-free at 1-855-877-3885 (TTY 711) for referrals, 24 hours a day, 7 days a week. We have staff who speak your language.
Behavioral Health Provider Search
- Many of CalOptima Health’s Behavioral Health providers offer virtual visits. Check with your provider and ask if virtual care is an option for you. See a list of CalOptima Health Behavioral Health providers
TeleMed2U
- Book a confidential, no-charge video or phone call with a TeleMed2U licensed behavioral health provider. Visit the Member Portal for how to book an appointment or call TeleMed2U toll-free at 1-844-585-9210.
Virtual Behavioral Health for Kids
- BrightLife Kids offers free, expert coaching to families with children ages 0–12. No insurance or referrals are needed. All services are free and confidential. (Also available as a mobile app)
Virtual Mental Health for Teens and Young Adults
- Soluna offers teens and young adults ages 13–25 a safe space to explore mental health concerns and seek support. Sessions are unlimited, free, and don’t require insurance. (Also available as a mobile app)
Immigration Resources for Members
Immigration Support Organizations
The California Department of Social Services funds qualified community-based organizations to provide free legal services and community education to immigrants who live in California.
State of California Immigration Resources
California makes information about legal assistance and mental health resources available on the Immigration and California Families webpage.
Know Your Rights Toolkit
The Immigrant Legal Resource Center offers materials to educate the community and prepare individuals for possible encounters with immigration authorities.
Printable Red Cards
All people in the United States, regardless of immigration status, have certain rights and protections under the U.S. Constitution.
Red cards state how people can exercise these rights.