Woman on telehealth appointment with provider

Access to Care for All

CalOptima Health is dedicated to providing access to health care for all members, regardless of immigration status. Below are CalOptima Health’s many virtual care options and immigration resources for members.

On July 17, 2025, news reports stated that the Centers for Medicare & Medicaid Services agreed to share the personal data of all Medicaid members nationwide with the Department of Homeland Security. Medicaid is called Medi-Cal in California. CalOptima Health has not shared or been asked to share member information with federal agencies.

A Letter to Our Members

To our members: Your health is everything to us. Please reach out for support if you need it.

Medi-Cal Customer Service Department

1-888-587-8088

OneCare Customer Service Department

1-877-412-2734

PACE Customer Service Department

1-714-468-1100

Virtual Care Options

Virtual care is a way to receive health services during challenging times when in-person visits may be difficult.

Virtual Doctor Visits

Many of CalOptima Health’s Primary Care Providers (PCP) offer virtual visits. Check with your PCP and ask if virtual care is an option for you. Use our Find a Doctor Search Tool to look up your PCP.

See a list of Medi-Cal PCPs that offer telehealth
See a list of OneCare PCPs that offer telehealth

Nurse Advice Line

CalOptima Health offers a Nurse Advice Line at 1-844-447-8441 (TTY 1-844-514-3774) so you can speak with a professional nurse 24 hours a day, 7 days a week to help you decide what care you need.

The nurse can help:

Figure out your symptoms and what you can do
Explain your condition or your diagnosis

Person holding a delivery box of medicines

Medicine Home Delivery

Medi-Cal Members

Search for mail-order pharmacies on the Medi-Cal Rx website by using the display filter for “mail order” after you search for a pharmacy near you. You can also call the Medi-Cal Rx call center for assistance locating a mail-order pharmacy at 1-800-977-2273 (TTY 711), 24 hours a day, 7 days a week.

OneCare Members

Choose mail-order pharmacy service with our new 2026 mail-order pharmacy, SortPak. Call 1-877-570-7787 (TTY 711) or visit the SortPak website to get started.

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Virtual Mental Health Services

Members experiencing anxiety, depression or other mental health concerns can call the CalOptima Health Behavioral Health line toll-free at 1-855-877-3885 (TTY 711) for referrals, 24 hours a day, 7 days a week. We have staff who speak your language.

Behavioral Health Provider Search

Many of CalOptima Health’s Behavioral Health providers offer virtual visits. Check with your provider and ask if virtual care is an option for you. See a list of CalOptima Health Behavioral Health providers

TeleMed2U

Book a confidential, no-charge video or phone call with a TeleMed2U licensed behavioral health provider. Visit the Member Portal for how to book an appointment or call TeleMed2U toll-free at 1-844-585-9210.

Virtual Behavioral Health for Kids

BrightLife Kids offers free, expert coaching to families with children ages 0–12. No insurance or referrals are needed. All services are free and confidential. (Also available as a mobile app)

Virtual Mental Health for Teens and Young Adults

Soluna offers teens and young adults ages 13–25 a safe space to explore mental health concerns and seek support. Sessions are unlimited, free, and don’t require insurance. (Also available as a mobile app)

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Immigration Resources for Members

Immigration Support Organizations

The California Department of Social Services funds qualified community-based organizations to provide free legal services and community education to immigrants who live in California.

Organizations that serve Orange County and statewide

State of California Immigration Resources

California makes information about legal assistance and mental health resources available on the Immigration and California Families webpage.

The California Department of Health Care Services has posted Medi-Cal Immigrant Eligibility FAQs.

Know Your Rights Toolkit

The Immigrant Legal Resource Center offers materials to educate the community and prepare individuals for possible encounters with immigration authorities.

Printable Red Cards

All people in the United States, regardless of immigration status, have certain rights and protections under the U.S. Constitution.

Red cards state how people can exercise these rights.